Is the management structure of services like Uber, Deliveroo and Uber Eats too far removed from the customers on the ground to provide good service?
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Paul received an Uber Eats promo code but when he tried to use it, it didn’t work… and the support team weren’t interested in helping out.
Paul and Ben discuss the “gig economy” and its benefits… but also how the way these services are run can make or break an industry.
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